Explore a range of common cyber security threats — find out how they work, how to prevent them, and what to do if they happen to you.
Most spam is annoying, but harmless. However, it can also be malicious — spam can be sent with the intention of gaining access to your personal or financial details. This is called phishing.
The Department of Internal Affairs (DIA) investigates complaints about spam in New Zealand.
DIA are responsible for making sure that the Unsolicited Electronic Messages Act 2007 — which protects people from spam — isn’t breached. They investigate reports of spam and take action against the person or company who sent it. If they receive a lot of complaints about the same thing they may investigate it as one overall complaint, rather than looking at each report individually. DIA may contact you for further information while they’re investigating your complaint.
If someone is found to have knowingly sent spam, DIA may:
We recommend you report spam directly to DIA.
You can report text spam for free on your phone. Forward the spam text message to 7726 and DIA will contact you with details on how to complete a report.